Complaints and grievances

Patients may communicate complaints to hospital representatives by verbally addressing a staff member, by calling a patient relations representative at (504) 592-6898, the department director/manager or the administrative supervisor.

NOEH recognizes its responsibility and duty to respond in an expeditious and appropriate manner and will make every effort to resolve the complaint or grievance to the patient’s satisfaction.

The patient and his/her representative maintain the right to report their complaint or grievance to any state or federal regulatory agency governing healthcare organization or the Joint Commission at any time.  You can also contact Patient Relations directly at (504) 592-6898.

If the New Orleans East Hospital staff does not adequately address or respond to your complaint in a timely manner, you may contact the following agencies:

Office for Civil Rights
U.S. Department of Health and Human Services
1301 Young Street, Suite 1169
Dallas, TX 75202
Phone (800) 368-1019
Fax (214) 767-0432

Louisiana Department of Health and Hospitals
628 N. 4th Street
P.O. Box 629
Baton Rouge, LA  70802
Phone: (225) 342-3204
Fax: (225) 342-5569

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax:  630-792-5636
E-mail: complaint@jointcommission.org

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