Patients may communicate complaints to hospital representatives by verbally addressing a staff member, by calling a patient relations representative at 504.592.6898, the department director/manager or the administrative supervisor.
NOEH recognizes its responsibility and duty to respond in an expeditious and appropriate manner and will make every effort to resolve the complaint or grievance to the patient’s satisfaction.
The patient and his/her representative maintain the right to report their complaint or grievance to any state or federal regulatory agency governing healthcare organization or the Joint Commission at any time. You can also contact Patient Relations directly at 504.592.6898.
If the New Orleans East Hospital staff does not adequately address or respond to your complaint in a timely manner, you may contact the following agencies:
Office for Civil Rights
U.S. Department of Health and Human Services
1301 Young Street, Suite 1169
Dallas, TX 75202
Louisiana Department of Health and Hospitals
628 N. 4th Street
P.O. Box 629
Baton Rouge, LA 70802
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The interim guidance is to help household members plan for community transmission of coronavirus disease 2019 (COVID-19) in the United States. The Centers for Disease Control and Prevention (CDC) encourages household members to prepare for the possibility of a COVID-19 outbreak in their community.